Shipping Policy

Effective Date: January 2, 2025

Our shipping policy at EnergraticaConnect aims to provide a smooth and timely delivery of your products. This policy outlines shipping options, delivery timelines, fees, and international shipping details to ensure that you receive your products safely and on time.

1. Domestic Shipping

We offer a variety of domestic shipping options to ensure your items arrive in a timely manner. The following shipping methods are available for customers in the United States:

  1. Standard Shipping:

    • Delivery time for standard shipping typically ranges from 5 to 7 business days from the order date.
    • Carrier: We use trusted carriers such as USPS, FedEx, and UPS for standard shipping.

  2. Expedited Shipping:

    • For faster delivery, we offer expedited shipping options, which will deliver your items within 2 to 3 business days.
    • Additional Charges: Expedited shipping comes at an additional cost, which will be calculated during checkout based on the weight of the order and the delivery location.

  3. Same-Day Shipping:

    • For urgent orders, we provide same-day shipping. Orders placed by 12:00 PM (PST) will be shipped the same day (subject to product availability).
    • Same-day shipping is available for select products and locations. Please check the product page for eligibility.

2. International Shipping

We ship internationally to a wide range of countries. For international orders, the shipping time may vary depending on the destination country. Typically, international orders take 7 to 14 business days to arrive.

  1. International Shipping Options:

    • Standard International Shipping: Delivery time ranges from 7 to 14 business days.
    • Expedited International Shipping: Faster delivery within 3 to 5 business days (available to select countries).

  2. Customs Duties and Taxes:

    • Customers outside the United States are responsible for any customs duties, import taxes, or other fees that may be imposed by the destination country’s authorities.
    • These charges are not included in the purchase price and are the buyer’s responsibility. Please check your country’s regulations for further information.

  3. International Shipping Carriers:

    • For international orders, we partner with global carriers like DHL, FedEx, and UPS for secure and reliable delivery.

3. Shipping Costs

Shipping costs are calculated based on the following factors:

  • Delivery method: Standard, Expedited, or Same-Day shipping.
  • Order weight and dimensions: Heavier or larger packages may incur higher shipping costs.
  • Shipping address: Delivery charges are also based on the destination address (U.S. or international).
  • Promotions and Discounts: We occasionally offer free shipping promotions for eligible orders over a certain amount. Please check the website or contact customer support for details on ongoing promotions.

4. Shipping Notifications and Tracking

Once your order has been processed and shipped, we will send you a shipping confirmation email with tracking information. You can track your order directly on the carrier’s website or through the order status page on www.energraticonnect.com.

5. Shipping Delays

While we strive to ship all orders promptly, shipping delays may occasionally occur due to unforeseen circumstances, such as:

  • Weather events, natural disasters, or holiday seasons.
  • Carrier delays beyond our control, including backlogs in processing at the delivery center.

In the event of a delay, we will notify you via email with updated delivery estimates.

6. Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses. However, we do provide shipping to physical addresses within the United States and to many international locations.

7. Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact our customer service team immediately at info@energraticonnect.com. We will work with the carrier to resolve the issue and ensure that your product is either replaced or refunded.

8. Returns and Exchanges

If you are not satisfied with your order, please refer to our Refund and Returns Policy. We accept returns within 30 days of purchase, provided the items are in their original condition.

Contact Information

If you have any questions or need assistance with your order, feel free to contact us. Our customer support team is here to help.