Sales Policy

Effective Date: January 2, 2025

 

At EnergraticaConnect, we are committed to providing a seamless and enjoyable shopping experience. Our Sales Policy outlines our procedures, including pricing, order processing, payments, and shipping to ensure that our customers are fully informed before making a purchase.

 

1. Pricing and Payment

All prices listed on our website www.energraticonnect.com are in US Dollars (USD) and are subject to change without notice. We strive to maintain accurate pricing; however, errors in pricing may occur, and we reserve the right to correct them. If a pricing error is identified after you have made a purchase, we will notify you and give you the option to accept the corrected price or cancel the order.

 

Payment Methods Accepted

We accept a variety of payment methods for your convenience:

 

Credit and Debit Cards: Visa, MasterCard, American Express, Discover.

PayPal: Secure and fast payment through your PayPal account.

Bank Transfers: For large orders, we also accept direct bank transfers.

Other Payment Methods: We may also accept other forms of payments as indicated on the website.

All payments are processed securely, and we take great care to ensure your financial details are protected through encryption and compliance with Payment Card Industry Data Security Standards (PCI DSS).

 

2. Order Processing

Once an order is placed on www.energraticonnect.com, we will send a confirmation email to acknowledge receipt of your order. Please review your order details, including product quantity, shipping address, and payment method.

 

Order Confirmation

After an order is placed, we will verify payment and stock availability.

If an order is successful, you will receive an order confirmation email containing an order number and estimated shipping date.

Processing Time

Standard Orders: Orders are usually processed and shipped within 2-3 business days of order confirmation.

Custom Orders: If your order includes custom or personalized products, processing time may take longer (typically 5-7 business days).

Order Cancellations

We understand that circumstances may change, and you may wish to cancel an order. You may cancel an order within 24 hours of placing it. After this period, the order may have already been processed for shipment and may not be eligible for cancellation.

3. Shipping and Delivery

We aim to provide timely and efficient delivery of your products. We offer several shipping methods, depending on your location and preferences. Shipping costs will be calculated during checkout based on your shipping address and selected delivery method.

 

Domestic Shipping (United States)

Standard Shipping: Delivery time typically ranges from 5-7 business days.

Expedited Shipping: Delivery time typically ranges from 2-3 business days for faster delivery.

International Shipping

International orders are available to many countries. Shipping time will vary depending on your location but generally ranges from 7-14 business days.

Please note that duties and taxes for international shipments are the responsibility of the customer and will be added at checkout or charged by the local customs authorities.

 

Shipping Carrier

We partner with reliable carriers such as UPS, FedEx, and USPS to deliver your products safely. We provide tracking numbers once your order has shipped, allowing you to monitor the status of your package.

 

Shipping Delays

While we strive to ship all orders on time, delays may occur due to unforeseen circumstances such as severe weather, holidays, or other unexpected events. We are not responsible for shipping delays that occur due to external factors.

 

4. Returns and Exchanges

Our Return Policy ensures that you can shop with confidence. If you are not completely satisfied with your purchase, we offer returns and exchanges according to our Refund and Returns Policy.

 

Eligibility for Returns

Returns must be requested within 30 days of receiving your order.

Items must be in their original, unused condition, including all tags, packaging, and documentation.

Some items, such as personalized or customized products, are not eligible for returns or exchanges.

Return Process

Contact Us: To initiate a return, please email us at info@energraticonnect.com with your order number and reason for the return.

Return Authorization: We will provide you with instructions on how to return the product and a return authorization number.

Shipping Back the Item: You will be responsible for return shipping costs unless the product is damaged or defective.

Once the returned item is received and inspected, we will process your refund or exchange according to our Refund and Returns Policy.

 

5. Warranty

We provide warranties on some of our products. The warranty period, terms, and conditions vary depending on the product. Please refer to the product page on www.energraticonnect.com for warranty details.

 

6. Limitations of Liability

EnergraticaConnect is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products. Our liability is limited to the amount paid for the product that caused the damage.

 

Contact:

Address: 1234 Electromech Drive, Innovation City, Texas (TX), 75001, United States
Phone: (972) 555-7890
Email: info@energraticonnect.com
Website: www.energraticonnect.com